Refund policy

Returns 

Our return policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Note: Special orders or sale items cannot be returned or replaced.

To be eligible for a return, your item must be unused/unplanted and free of damage. 

To return your product, you ship your product to Ocean Nursery,16110 Woodbine Ave, Stouffville ON L4A2W3

You will be responsible for paying for your own shipping costs for returning your item. 

Note: 4% credit card procession fee is non-refundable. No procession fee for debit cards payment or cash.

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

Note: 4% credit card procession fee is non-refundable. No procession fee for debit cards payment.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info.songsco@gmail.com. 

Sale/discounted items 

Only regular-priced items may be refunded. Sale/discounted items cannot be returned or exchanged. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@songsco.com and send your item to 16110 Woodbine Ave, Stouffville ON L4A2W3. 

Shipping 

To return your product, you should ship your product to 16110 Woodbine Ave, Stouffville ON L4A2W3

You will be responsible for your own shipping costs for returning your item.